Dear Mr. Leow,
Thank you for providing me with your reservations details and giving me the opportunity to look into this further.
From your reservation details I can see that you had booked under the "PARK" rate code for a Standard Room.
As you say from your email and your internet blog upon arrival you were advised that the room type you had booked was not ready yet. Your room type would have been ready before our standard check in time of 3pm.
You checked into your room at 12.38pm. On check in you were offered if you wished to upgrade into an "refurbished - upgraded room" for the quoted fee of $30 per night. I have to clarify this amount is including GST, and not as you state excluding GST. You are welcome to check this on your invoice provided upon check out.
